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Cancellations & ReturnsUpdated a month ago

Is It Possible To Cancel or Return An Item From My Order?

Yes of course!

For Cancellations:

  • If you need to cancel your order, contact UTV Source customer support as soon as possible. Orders that have not yet shipped are eligible for cancellation. If your order has shipped, we can help you return it after it has been delivered.

For Returns:

UTV Source cannot accept any returns on items more than 30-days after delivery, items that have been installed, scratched or damaged, or show any signs of use.

To Initiate a return, please follow these easy steps:

  1. Return Within 30 Days of delivery date: Ensure that you return your item within 30 days of its original delivery date.

  2. Returns may be subject to a restocking fee. Any restocking fees will be communicated to you.

  3. Customer is responsible for shipping cost when returning an item.

  4. Submit Return Through UTV Source Returns Center: Fill out the Returns Form to initiate your return.

  5. Provide Necessary Information: When setting up your return, include the following information:

    • Minimum of 3 photos of the item, including the shipping label, the box it came in, and the actual product.

    • Reason for returning the item(s).

    • Year, make, and model of your machine.

  6. Wait for Approval: Allow 1-3 business days for UTV Source to confirm your return and provide a Return Authorization Number (RMA#).

  7. Receive RMA# and Shipping Label: Once your return is authorized, you'll receive an RMA# and a print-friendly shipping label via email.

  8. Ship Your Item Back: Print the shipping label and affix it to the package. Drop off the package at the designated shipping provider as soon as possible.

  9. Protect Your Return: Package your return carefully to prevent damage during transit. Use the original packaging and write the RMA# on the outside of the box.

  10. Wait for Inspection: After UTV Source receives your return, allow 7-10 business days for inspection.

  11. Receive Refund: Once the return has been inspected and approved, you have two refund options:

    • Original method of payment: Allow 3-5 business days for the refund to be credited to your account.

    • Store credit: The credit will be immediately added to your UTV Source account.

  12. Return Exclusions: Be aware of return exclusions, such as non-refundable shipping costs; custom products; assembled electric and gas toys; transmissions; differentials; installed, scratched, or damaged items.

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